Terms of Service

• You must be at least 16 years old (or the minimum digital-consent age in your country, whichever is higher) to use the Service. If you are under 18, you confirm that a parent or legal guardian has reviewed and accepted these Terms on your behalf.
• You agree to provide accurate information, keep your sign-in email secure, and notify us immediately of any unauthorised access.
• One person, one account. You may not share credentials, sell your account, or create accounts on behalf of others without our written permission.
• We may refuse, suspend, or terminate accounts that violate these Terms, applicable law, or that we reasonably believe to be fraudulent, abusive, or harmful to other users.

Kledd helps you build a digital wardrobe, plan outfits, and preview garments on yourself using AI try-on. Your Lumoo ID is a portable shopper identity you can selectively connect to third-party stores ("Connected Stores") so they can recognise you and personalise their offering. You control which stores see your Lumoo ID and may revoke any connection at any time from your Settings.

We are continuously improving the Service. We may add, change, or remove features, and we may impose reasonable usage limits (for example, on AI try-ons per day) to protect platform stability and prevent abuse.

"Your Content" means anything you upload or generate through the Service, including body photos, selfies, garment images, measurements, style preferences, outfits, and notes.

• You own Your Content. We claim no ownership of your photos, garments, or wardrobe data.
• You grant us a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, transmit, adapt, and process Your Content solely to operate, secure, and improve the Service for you — for example, to run AI try-ons, generate previews, sync your wardrobe across your devices, and back up your data.
• We will not use Your Content to train general-purpose AI models, and we will not sell your photos.
• You confirm that you have all necessary rights to upload Your Content (including any photo of a person) and that doing so does not violate any law or third-party right.

• AI try-on outputs are simulations. They approximate fit, colour, and drape but may differ from the real garment. Do not rely on them as a definitive representation.
• You may use try-on images for your own personal, non-commercial purposes. You may not present them as authentic, unedited photography of yourself or any other person.
• You will not use the Service to generate images of any person without their informed consent, of minors in any sexualised or inappropriate context, or to create content that is defamatory, harassing, deceptive, or unlawful.

You agree not to:

• upload content that is illegal, infringing, sexually explicit involving minors, hateful, harassing, or that depicts real people without their consent;
• reverse-engineer, decompile, scrape, or attempt to access non-public parts of the Service except to the extent permitted by mandatory law;
• interfere with or disrupt the Service, circumvent rate limits, probe, or exploit vulnerabilities (responsible disclosure is welcome — see Section 14);
• use the Service to build a competing product, train AI models, or redistribute substantial portions of the Service or its data;
• use automated means (bots, scripts) to interact with the Service other than via APIs we publicly document.

When you connect a store to your Lumoo ID, you authorise us to share a defined set of identifiers and (where you have enabled it) style signals with that store so it can recognise you. Each Connected Store is an independent controller of any data it collects from you and is governed by its own terms and privacy policy. We are not responsible for the practices of Connected Stores. You can revoke any connection from Settings at any time; the store will then see you as a new shopper on the next visit.

• Core features may be free. Some features (e.g. high-volume try-ons) may require a paid subscription. Pricing and limits are shown in the Service before you subscribe.
• Subscriptions renew automatically until cancelled. You can cancel at any time from your account; cancellation takes effect at the end of the current billing period.
• Except where required by law, payments are non-refundable. Statutory withdrawal rights (e.g. EU 14-day right of withdrawal for digital services) apply where applicable.
• We may change prices with at least 30 days' prior notice. If you do not accept a price change, you may cancel before it takes effect.

The Service, including its software, design, branding, trademarks, and the Lumoo ID system, is owned by us or our licensors and is protected by intellectual-property law. Subject to your compliance with these Terms, we grant you a limited, revocable, non-exclusive, non-transferable licence to use the Service for personal, non-commercial purposes. All rights not expressly granted are reserved.

The Service relies on third-party providers (e.g. cloud infrastructure, payment processors, AI model providers, email delivery). Their availability and conduct are outside our control, and your use of features that integrate with them may be subject to their terms.

To the maximum extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, non-infringement, accuracy of AI-generated outputs, or uninterrupted or error-free operation. We do not warrant that the Service will meet your requirements or that defects will be corrected.

To the maximum extent permitted by law, we (and our affiliates, officers, employees, and suppliers) will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business opportunities, arising out of or related to the Service. Our total aggregate liability for all claims arising under or in connection with these Terms is limited to the greater of (a) the amount you paid us for the Service in the twelve (12) months preceding the event giving rise to liability, or (b) EUR 50.

Nothing in these Terms limits liability that cannot be limited by law, including liability for fraud, gross negligence, wilful misconduct, or death or personal injury caused by negligence.

You will defend, indemnify, and hold us harmless from any claim, demand, loss, or expense (including reasonable legal fees) arising out of (a) Your Content, (b) your use of the Service in violation of these Terms or applicable law, or (c) your violation of any third party's rights, including image, privacy, or intellectual-property rights.

• You may stop using the Service and delete your account at any time from Settings.
• We may suspend or terminate your access immediately if you breach these Terms, if continued provision of the Service to you would expose us to legal or security risk, or if we discontinue the Service.
• On termination, your right to use the Service ends. Sections that by their nature should survive (ownership, disclaimers, limitations of liability, indemnity, governing law) will survive.

We take security seriously. If you discover a vulnerability, please report it privately to hello@kledd.app before disclosing it publicly. We will not pursue legal action against good-faith security research that respects user privacy and avoids service disruption.

We may update these Terms from time to time. If a change is material, we will give you reasonable advance notice (e.g. by email or in-app notice). Continued use of the Service after the effective date constitutes acceptance. If you do not agree, you must stop using the Service and may delete your account.

These Terms are governed by the laws of Norway, without regard to its conflict-of-laws rules. The courts of Oslo, Norway, will have exclusive jurisdiction over any dispute, except that consumers may also bring proceedings in the courts of their country of residence as required by mandatory consumer-protection law. Nothing in this section deprives you of the protection of mandatory provisions of your local law.

Questions about these Terms? Contact us at hello@kledd.app.